With the activation of the electricity or gas meter, thedelivery start. Knowing the procedure to follow and the documents to submit is important to avoid errors or delays. Furthermore, it is advisable to inquire about the costs of the supply activation application and the time required for the completion of the operation.
The same goes for the deactivation of the contract. Requesting the termination of the supply follows a precise procedure and has timescales that it is good to know.
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How to request the activation or deactivation of the electricity and gas supply
The electricity meter activation request procedure is rather streamlined: if the meter has already been installed in the home, the customer only has to do activation request to the energy supplier which he chose. This, in turn, will present the request to the energy distributor who is the owner of the meters. If there is a electronic counter activation takes place remotely, without the need for the intervention of a technician.
for theactivation of the gas supply a similar procedure is followed, after having checked the correct tightness of the system and its safety.
Also for the deactivation of the supply the customer must contact his supplier, who will forward the request to the energy or gas distributor. The deactivation of the supply must take place within 7 working days.
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What are the documents to submit
When you need to activate a supply of electricity or gas, you need to present a series of documents to the chosen supplier documents:
- an identity document;
- a telephone number or email address;
- the POD code for the light;
- the power used to supply electricity;
- the PDR code for gas;
- the type of gas use;
- the documents certifying the correct sealing of the gas system;
- any additional documents requested by the supplier.
Once all the required documents have been submitted, theactivation of the electricity meter will be completed within 7 working days, while for theactivation of the gas meter it will take up to 12 business days.
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Activation and deactivation times and costs
Those who need to activate the electricity supply for their home must wait a maximum of 7 days for the distributor to complete the operation. In case of activation delay for reasons attributable to the distributor, the person who presented the request is entitled to receive compensation. L’compensation amount varies according to the length of the delay and is:
- 35 euros if the activation takes place within 14 days of the request;
- 70 euros if the activation takes place between 14 and 21 days from the request;
- 105 euros if the activation occurs more than 21 days after the request.
In the case of a gas activation request, on the other hand, the deadline within which the meter must be activated is 12 working days. In case of delay you would be entitled to an automatic compensation of 35 euros.
But how much does it cost to request the activation or deactivation of a light and gas supply? The costs vary both according to the type of supply in question and according to whether one operates in the protected market or in the free one.
For a new activation of electricity payment is always expectedstamp duty of 16 euros and of administrative burdens equal to 25.51 euros. To these fixed costs must be added the 23 euro contribution charged to protected customers and the activation costs applied by the various suppliers for customers on the free market.
for theactivation of the gas contractInstead, you pay thestamp duty of 16 euros and a activation fee for an amount roughly between 20 and 40 euros.
Also there deactivation request of the supply has costs: for the protected electricity market you pay 23 euros, while for the free market the cost for the termination of the supply is set by the suppliers. For the deactivation request gas supplyOn the other hand, it must be remembered that suppliers can independently establish the price to be applied to customers, but in any case the distributor applies a fixed cost of 30 euros.
