Electric cars: digital survey contradicts owners' discontent

Electric cars: digital survey contradicts owners’ discontent

Tesla Model 3 Performance

A study by Monta, a Danish startup specializing in the management of charging stations, says that more than half of owners of electric and plug-in hybrid vehicles regret their purchases following a rise in electricity prices. Surprised by this result, we wanted to brief you and hear about your experience driving a connected vehicle.

Thus, we have published two surveys on our site to collect the sentiments of our readers who have taken the wheel of an electric or plug-in hybrid vehicle. Now is the time to analyze the results of the first survey dedicated to electric cars.

We gathered responses directly from our readers, from owners or lessees of 1,440 electric cars. To say the least, the results of our survey are quite different from those of the first survey.

Thus, 70% of respondents say they are completely satisfied with their electric car, 10% say they are partially satisfied and only 19% are dissatisfied. This dissatisfaction rate is certainly not negligible, but it is a far cry from the rate obtained by Monta. As a reminder, the survey conducted by the startup said that 54% of owners of electric and plug-in hybrid vehicles regret their choice.

Les Numerics survey: Electric car customer satisfaction

Les Numerics survey: Electric car customer satisfaction

Our sample is certainly not representative of all electric car customers, but it allows us to take a step back from the result obtained by Monta. our co-workersclean motor vehicle also conducted a similar survey on their YouTube channel, which showed that only 16% of respondents regretted their choice, a result certainly from a community that may already be convinced of the electric car. Is.

Autonomy on top of dissent

In detail, 52% of the respondents said that they have no dissatisfaction with the purchase or rental of their electric car. The most widespread source of frustration, shared by 41% of those surveyed, relates to the insufficient autonomy of their car.

Les Numerics survey: Electric car customer satisfaction

Les Numerics survey: Electric car customer satisfaction

Then comes the frustration related to charging, with 32% of respondents citing the cost of charging at public terminals to be higher than expected. Despite the recent hike in electricity prices, only 18% of households are dissatisfied with the cost of charging. Still in its infancy, the charging network is also one of the complaints from customers. 27% of respondents are not satisfied with the charging network in the city and 21% complain about the network of terminals on motorways. Finally, 10% of respondents reported other sources of dissatisfaction and only 4% are dissatisfied with the driving experience of their electric car.

We will be publishing the results of our survey of plug-in hybrid car users very soon and thank everyone who took the time to respond to our survey.

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