Canceling an electricity contract can seem complicated, but following the right steps can make the process quick and hassle-free. Whether you’re moving, changing energy supplier, or deciding to end a contract for any other reason, termination is often a necessary step in managing your electricity. This allows you to close your current contract, avoid paying unnecessary bills after your departure and negotiate a new contract to suit your needs.
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Why and when should you cancel your electricity contract?
Termination by reason of transfer
The first reason why you want to cancel your electricity contract. When you leave home, it is important to terminate the contract so that you are not responsible for electricity usage after you leave. If you forget this step, you may continue to receive bills for a meter you no longer use.
To avoid any complications, it is advisable to start the cancellation process a few days before your departure. Cancellations can be made by telephone, online, or by letter to your provider. It is also possible to do this by accessing your customer area on your supplier’s website.
Termination for change of energy supplier
Another common case is changing the power supplier. If you receive a more attractive offer from another supplier in terms of prices, you are free to terminate your old contract free of charge, whether with EDF or another market player. Thanks to competition between energy suppliers, it is now easier to compare prices and switch contracts.
In this particular case, you don’t need to cancel yourself. The new supplier takes care of the termination procedure with your old supplier. So you don’t have any formalities to manage other than signing up for a new contract.
Good to know:
If you cancel your electricity contract as part of a change of supply, you will not face a power cut. The transition is transparent, as Enedis, the network operator, remains the same for all suppliers.
Termination due to work or other circumstances
In some cases, you may need to temporarily cancel your electricity contract, for example if work on your home requires a temporary power cut. It is also possible to terminate the contract in case of permanent departure (sale of accommodation without new membership, change of use, etc.).
What are the steps to cancel the electricity contract?
Information required to cancel
Before canceling your electricity contract, make sure you have the following information:
- Contract number or customer number: This number usually appears on your invoice or in your online customer area.
- PDL (Delivery Point): This is the number associated with your electricity meter. It is important that you correctly identify your consumption approach. You can find the PDL on your electricity bills.
- Desired Termination Date: It is important to specify the date you want the termination to take effect, usually the day you leave the residence.
- Meter reading: Remember to read your meter on the day of your departure so that your supplier can issue a final invoice based on your actual consumption.
- Mailing Address: Indicate your new address to receive the latest invoice or other closing mail.
Termination by Telephone
The quickest way to cancel an electricity contract is to contact your supplier directly by telephone. To do this, you will need to provide the information described above, including your contract number and PDL. Once the application is registered, termination usually takes effect within a few days.
Termination online through customer area
Many suppliers also allow you to cancel your electricity contract through the online customer area. This elimination method is easy and fast. Log in to your account, find the termination option, provide the requested information (expiration date, meter reading, etc.), and confirm the request. You will then receive a confirmation email.
Termination by mail
If you prefer the more traditional method, you can send a termination letter to your electricity supplier by registered post with acknowledgment of receipt. Be sure to indicate your contact details, your contract number, PDL, and desired expiry date. Registered mail guarantees legal traceability of your application.
Good to know:
When moving, cancellation must be requested at least 5 days prior to departure date. This will allow you to ensure that the deal closes on the right date and avoid any inconvenience.
What is the last date for termination of electricity contract?
Immediate or deferred termination
In most cases, the electricity contract is terminated immediately or can be fixed for a future date. If you take steps to move, termination will normally take effect from the day you leave the residence.
For a change of supplier, termination is automatically handled by your new supplier and applies upon subscribing to the new contract. So you don’t have to worry about the cancellation deadline.
Final receipt and account closure
After termination, you will receive a final bill from your electricity provider. This bill will be calculated based on your actual consumption up to the day of expiry, taking into account the meter reading provided by you. It is important to check this invoice carefully to ensure that it corresponds to your usage. After payment of this final invoice, your account will be officially closed.
What are the costs associated with terminating an electricity contract?
Free termination in most cases
In France, terminating an electricity contract is usually free, whether for a transfer or a change of supplier. This rule applies to most electricity contracts, especially those at EDF’s regulated rate or contracts with other suppliers. So you won’t need to pay any fees to cancel your electricity contract, whether by telephone, online, or by mail.
Special cases
In certain cases, such as binding offers or power contracts with additional options, termination fees may apply. It is therefore recommended to consult the general terms of your contract or contact your supplier to find out if any charges are expected.
Don’t forget the meter reading.
One of the most common mistakes when canceling is forgetting to read the meter. Without this statement, your supplier risks basing the final bill on an estimate of your consumption, which can lead to errors and additional costs. So always remember to read the meter on the day you leave accommodation and pass this information on to your provider.
Retain proof of termination
Whether you cancel your contract by telephone, online or by mail, it is important to keep proof of your cancellation request. This can be a confirmation email, registered letter acknowledgment of receipt, or a reference number provided during a telephone cancellation. In the event of a dispute, this evidence will allow you to demonstrate that you have complied with the necessary procedures.
What are the steps to follow after termination?
Get a new electricity contract.
If you are moving to a new home, it is important to sign a new electricity contract before you arrive to avoid power cuts. Subscriptions can be made directly with the supplier of your choice. You will need to provide information such as your new home address, the PDL of the meter, and an estimate of your electricity consumption.
Transfer of electricity contract.
If you want to keep the same energy supplier in your new home, you can request a contract transfer. This process allows you to close the existing contract of the old residence and open a new one in your new residence. The transfer of meters is then done without interruption of service.
Canceling an electricity contract is a simple process, especially if you follow the steps and advice provided in this guide. Whether you’re moving or changing supplier, it’s important that you provide correct information (such as PDL and departure date), read your meter correctly, and respect deadlines. Prepare well to finish.
If you change supplier, remember that you don’t have to worry about termination: your new supplier will take care of it. Finally, for any questions or doubts, do not hesitate to contact your supplier or consult the general conditions of your contract in your customer area.
With this information, you will be able to terminate your electricity contract with complete peace of mind and plan your future subscription to guarantee a continuous supply of electricity as per your needs.