Thursday, February 13, 2025
HomeDrug company in trouble, consumer complaints

Drug company in trouble, consumer complaints

Authority distrust Investigating possible unfair business practices in the sale of health care products and prescription drugs through the website. This is the assumption that led to the investigation against Farmasave.it. Yesterday, various offices were inspected by the authorities of the Authority in collaboration with the Special Anti-Trust Unit of the Guardia di Finanza. International Pharmacy Society By Ciro Cozzolino and CSnc

Reasons for investigation

The authority noted that the company may have published the information on Farmasave.it. Possibly inaccurate and misleading Regarding immediate availability of products for sale and delivery or delivery times.

Additionally, it reports that consumers have faced difficulties in exercising their after-sales rights due to inadequate customer service. As such, the Company has made it difficult, if not impossible, to exercise the right of change of mind or withdrawal, as well as obtaining a replacement for faulty or damaged products, or a refund in the event of non-delivery. .

Agcm launched an investigation against Ciro Cozzolino’s Società Farmacia Internazionale of Ciro Cozzolino for alleged improper and offensive behavior in the advertising, delivery and after-sales support of parapharmaceuticals and over-the-counter drugs purchased through the Farmacio.i website. are Yesterday, officials from the authority, with the help of the special anti-trust unit of the financial police, did Inspection at various company locations.

What is Farmasave?

Società Farmacia Internazionale has its registered office in Florence and its operational headquarters in Ercolano, Province of Naples, with staff. 97 employees. Farmasave.it, the online parapharmacy, is “the result of three generations of pharmacists who have been working in Campania and Tuscany since 1949”, as reported on the site.

The platform offers Over 50,000 products, From generic over-the-counter medications to solutions for those with special dietary needs, such as diabetes, celiac disease and intolerances. Categories available include food supplements, sports products, circulation products as well as cosmetics, hygiene, homeopathic medicine and wellness.

Fast-growing online pharmacy market

Until a few years ago it seemed like science fiction, but online pharmacy has been a reality for some time now. From the beginning of the pandemic to today, monthly visits to pharmacies and parapharmacies online stores An average increase of 66 percent, While in the beauty sector there was a 48% increase in e-commerce users. The data comes from an analysis conducted by Industry and Sellout Garage, based on a survey of 13 portals in the pharma sector.

According to the survey, monthly visits were recorded. A strong acceleration during the critical period of the pandemic, This was followed by a slowdown in 2022 and a recovery in 2023 and 2024. E-retailers, i.e. e-commerce stores of physical brands that continue to derive the majority of their business from traditional sales, exploit the variety of their catalogs to strengthen their online presence. . Pure players, i.e. sites that derive a large portion of their revenue from online sales, have focused on customer loyalty through significant advertising investment and continuous improvement of the shopping experience.

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