Acquiring by Swiss workthe owner of Fast Webof Vodafone. But the unity of the two realities was confirmed 31 December 2024. A quick comment from the CEO of FastWeb, Walter Reynaa picture of “a more modern and robust telecommunications in Italy”. The merger of Fastweb and Vodafone puts more than 20 million mobile lines and 5.6 million fixed lines under one ownership, making the operator the largest in the Italian market.
What are the changes for Vodafone customers?
An operation that has merged two companies results in one. High standards of service For all customers. As confirmed by the new reality for consumers at the moment. It doesn’t change Around Nothing.. For Vodafone’s mobile networks, Fastweb’s fixed network and fibre, the aim is to increase the quality of services, but above all to have more resources to invest in innovation.
For customers Vodafone Something may soon change in the fixed network, and that’s because FastWeb’s local expertise will be leveraged, just as for mobile networks we’ll be focusing on Vodafone’s infrastructure capabilities. .
What are the changes for FastWeb users?
Some more news, however, for users of the Fastweb mobile network. Over time, in fact, these will be integrated into Vodafone’s infrastructure. At this time, Fastweb Mobile customers will continue to use the WindTre or Tim Mobile network.
It is not yet clear whether that will happen. Contract changesbut it is stated that they will be announced in advance to allow an informed and painless decision for consumers.
And Fast Web + Vodafone:
The signed agreements, including the economic conditions currently in force, remain unchanged. Any future changes will be communicated in a timely and transparent manner, in full compliance with the applicable contractual provisions.
In fact, therefore, for a landline or mobile network user Economically, nothing changes And the terms of the agreement also remain the same. The long-term objective, as stated in the response received from the two merged companies, is to gradually migrate Fast Web mobile services to the Vodafone network and vice versa.
What doesn’t change? Services are still active.
Both companies are keen to clarify. The migration process It will not require the exchange of physical sims. Customers will be notified in good time of any changes to the Agreement.
They will remain unchanged. Ways to help And MyFastweb app or MyVodafone app as well as secure area of Fastweb and Vodafone websites will be freely accessible. It is still possible to buy FastWeb and Vodafone products and services online, through apps or at physical locations.
Other aspects that will not change are related. Management of personal data of users, which remain separate between the two operators. In the future, some Vodafone customer data will be sent to Fastweb and vice versa, but this request may not transfer data.
At this time, Vodafone and Fastweb ask customers to take note. Miscommunication To date, there have been, in fact, no supplier changes regarding contract changes and no consultant will contact customers to propose operator changes or other modifications.
